Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Radstock | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Radstock is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Radstock operates as a regulated online pharmacy serving patients in Radstock and across the UK. As a data controller, we are responsible for how your personal data is collected and processed. We only collect information that is necessary to provide you with safe and effective pharmacy services.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and clinical consultation information
Payment data: Billing information processed securely via our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist consultation process
To dispense and deliver prescribed or recommended products safely — orders are typically dispatched within 1 working day once approved by our pharmacist
To maintain accurate patient records as required by pharmacy regulations
To communicate with you about your treatment, order updates, or any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our legal bases for processing include the performance of a contract, compliance with legal obligations, protection of vital interests, and, where required, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand visitor behaviour so we can improve our services
Functional cookies: Remember your preferences to enhance your experience

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information with carefully selected third parties only where necessary, including:

Regulated healthcare professionals involved in your care
Secure payment processors for transaction handling
Delivery service providers to fulfil your order
IT and website hosting providers who support our systems under strict data processing agreements
Regulatory bodies such as the GPhC or NHS where legally required

All third parties we engage with are required to comply with UK data protection law and maintain appropriate security measures.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Payment data is retained only as long as legally required. We implement robust technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your data in certain circumstances. If you wish to exercise any of these rights, please contact us directly and we will respond promptly. Please note that some data must be retained to comply with our regulatory obligations as a pharmacy.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has not been handled appropriately.